We are custom-building a brand new work order system from scratch, to better serve the needs of our clients, our tenants, and our staff.

The first phase of the new maintenance system will be released in Q1 2022. Here are the key features:

1. Our vendors will have access to their own portal with a task management platform built in, so they can stay organized and complete maintenance jobs even faster.
2. Enhanced scheduling capability will allow vendors and tenants to coordinate visits directly through their respective portals. This will allow our staff to spend more time on quality control, and less time on scheduling coordination. This will provide a much better experience for your tenants, leading to increased renewal rates and higher overall satisfaction.
3. Vendors will upload invoices directly through their portal, and the invoices will automatically be tied to the work order ticket. This will enable real-time financial reporting, so you can have full visibility into your portfolio’s accounting.
4. You’ll get email and SMS notifications for all work orders, and you can approve/deny a work order with a click. 
5. You’ll be able to track the status of all maintenance items in your portal. You can click into the work order ticket to view an incredible amount of detail, including before/after photos, and also view all past and upcoming maintenance visits on your calendar.

Along with accounting, maintenance is at the core of our business, and we believe these improvements will completely transform the Nomadic Experience for our clients and their tenants. We will launch the first phase of the new maintenance platform in Q1 2022, and the remaining features will be rolled out over the course of the year.

We are building a custom inspection platform which will expedite the turnover process significantly and will provide an unprecedented level of transparency for our clients during one of the most critical stages in their property’s lifecycle.

The inspection platform will be released in Q1 2022, and new features will be added throughout the year. Here are the key details:

1. The inspection platform will allow our staff to tailor inspection templates to capture every detail of your home while significantly reducing human error. We’ll create a virtual map of your home which we can reuse during each turnover phase. 
2. The inspection reports will automatically generate quote proposal templates based on any flagged items, so our vendors can turn around quote proposals faster than ever before.
3. Vendors will upload invoices directly through their portal, and the invoices will automatically be tied to the work order ticket. This will enable real-time financial reporting, so you can have full visibility into your portfolio’s accounting.
4. In-depth inspection reports will achieve a high level of clarity on the condition of your home. This is crucial for our clients who do not live in the DC Area, so they can get a better understanding of the condition of their home and make smart decisions regarding turnover work to boost rental income and maintain exit value.
5. All inspections will be logged in your calendar and you’ll be able to view all inspection reports in your files library within your new portal 24/7.

With better inspections, we’ll achieve a higher level of efficiency with our turnover process. This will expedite the leasing process significantly and reduce vacancy, while allowing for smoother move-in experiences for your future tenants.

The new communication hub in our client portal will be one of the single biggest improvements we can offer for our client experience. Strong, same-day communication has been one of our core values for the past 15+ years, and this particular aspect of our new portal is extremely important to us. 

The communication hub will be deployed in phases over the course of the year. Here are the key features we’re looking forward to:

1. You’ll have a Communication Hub in your client portal, where you can view ALL correspondence with EVERYONE at Nomadic, all in one place. 
2. The Communication Hub offers true omni-channel communication, so no matter how you prefer to connect with us, all correspondence will be logged in one place. You can email, call, text, or live chat with our team, and all conversation history will be stored in the same place.
3. You’ll get an unprecedented level of accountability and transparency. 
4. No more searching for old conversations in your inbox! You’ll know exactly where to find an old conversation, and can use the search feature to retrieve information in seconds.
5. Beyond the obvious benefits for our clients, this will also help our staff operate more efficiently and provide faster responses. Similar to the client portal, our new staff portals will enable Nomadic employees to get up to speed on a situation in seconds, greatly improving our response times. 

Our goal has always been to provide same-day responsiveness for our clients. With our new tools, we’re raising the bar for ourselves. We believe our new communication tools will enable us to provide actionable, detailed responses in minutes for simple requests, and within hours for even the most complex inquiries.  

These two interrelated features will afford a whole new level of transparency for our clients. Our goal is to put crucial information at your fingertips and reduce guesswork at every stage of the property lifecycle. 

We’re aiming to release the first phase of the activity log and communication hub in early Q2 2022. Here are the key features:

1. Every action taken at your property will be logged in one place, so you can view a running log of all activity. This includes everything from inspections, showings, work orders, and even important accounting dates (such as statement dates, transaction dates, etc). 
2. The activity log provides a linear view of all property activity from owners, tenants, vendors, and Nomadic staff. 
3. In addition to the activity log, you’ll also see the most relevant events logged in your calendar. At a glance, you’ll be able to see everything that had taken place in a given month, and everything that is scheduled to take place over the upcoming weeks and months. 

The central idea behind the activity log is that you’ll be able to know the inner workings of your property as though you were managing it yourself, without doing any of the legwork. We’ll still be handling all the heavy lifting, but you’ll be able to track every single action taken at your property every step of the way. 

The reporting capability of our new platform will be transformative for our clients. This is a data-driven approach that will completely transform your understanding of your property’s (or portfolio’s) performance. 

The first phase of our new reporting system will be released in Q1 2022 and will focus on financial reporting, and additional performance-related reports will become available over the course of the year. Here are the key details:

1. Financial statements will be more flexible than ever before. Far beyond a standard Profit & Loss statement, you’ll be able to customize your financial statements to display the data that matters most to you. This includes a number of different styles of income statements, expense statements, portfolio overviews, and even variance reports.
2. You’ll be able to access all your financial reporting through your client portal 24/7. You can generate reports for specific date ranges and customize your reporting in a more flexible manner than ever before.
3. Beyond financial reporting, we will also provide reporting on a number of performance metrics. This will include vacancy data, comparative market data, forecasting, and even equity analysis. 

With our new reporting suite, we’re aiming to provide our clients with a level of data visibility and sophistication previously only available to institutional investors on Wall Street. This will enable you to make data-driven investment decisions to help you meet your financial goals. 

Your portal includes a selection of extremely useful reports. Reports are available in the “Reports” section, and are distinct from the financial statements. Unlike financial statements which are static records, Reports are dynamic real-time records that will update with current data every time you view them. 

Scroll down to learn more about Reports:

Financial statements will be published to your portal on a monthly basis. The statements are found in your Documents library, and provide a historical record of all financial performance. The statements serve as a snapshot of financial performance over a given period, and are static documents (unlike Reports, the statements do not update/change in real-time). 

Scroll down for more info about the Financial Statements in your Documents library:

You can use your owner portal to communicate with our team. Any messages you send through the portal will go straight to your Account Manager. When we reply, you’ll get an email notification and you’ll also see the message in your portal next time you log in. 

Here’s an overview of using the communication platform:

Your portal includes a ledger with all transactions. The ledger is populated with data in real-time as transactions flow through our accounting software. Much of this information is also available in the Reports area, as well as the Statements in your Documents library, but the ledger is the most comprehensive resource for diving into the details. 

Please scroll through the sections below to get a better understanding of how to interpret the ledger. 

Your portal includes some extremely useful features that help you understand your property’s financial performance at a new level, with real-time transparency into every transaction.

Scroll through the snapshots below for an overview of portal navigation! If you need more help or have specific questions about using the portal, you can reach out to your Account Manager any time for a screen share. 

Net distributions keep your accounting clean and simple. Each month we’ll collect rent from the tenants, deduct any repair expenses for the previous month and any management/leasing fees for the current month, and credit the remaining net operating income to your account.