Customer Service Representative

Serve as the primary point of contact with owners and tenants.

Salary - Inquire
Benefits Offered -
Employment Type - Full Time
FLSA Status -

Responsibilities

  • Property Manager License Required (Can get concurrent with training)
  • Serve as the primary point of contact with owners and tenants
  • Enter, schedule, and close work orders
  • Coordinate vendor scheduling as well as communicate with vendors effectively
  • Obtain bids on special maintenance projects
  • Schedule property spot checks, when needed
  • Coordinate with the accounting team to address invoice inquiries

Skills

  • People-oriented, collaborative, and organized
  • Phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication skills
  • Ability to multi-task, prioritize, and manage time effectively

Requirements

  • Bachelor’s degree

Technology

  • Zendesk customer service platform
  • Microsoft shared documents and Teams
  • Proprietary portal
  • Asana project tracking

Find Out Why Our Clients Love Us

If this is your first time leasing your property or you’ve had a bad experience with other property managers, get in touch to schedule an initial consultation with us today. We will walk you through a personalized market analysis of your home and give you our professional recommendations of services needed. As always, our initial consults are always free, and in person. Reach out and get started today!

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