We’re excited to announce our transition to a new Propertyware Client Portal for all Nomadic clients in 2023.
This is the first of many software upgrades we’re rolling out this year. Through your new portal, you’ll get access to an incredible suite of tools to stay up to speed on all aspects of your properties.
You can access your owner portal 24/7 by logging into your account here.
If you forget your password, you can click the password reset button on the login screen.
Upon initial portal activation, the signup link is only valid for 48 hours before it expires (as a security measure). If your activation link expires before you get a chance to sign in, just let us know and we’ll send you a new link.
Net distributions will typically take place within 1-3 business days after rent funds have cleared into our account. The settlement time depends on several factors, including your tenant’s payment method and which bank they are using. In most cases when tenants pay on time, you should receive your net distribution by the 10th of the month, if not sooner. The first batch of settled payments will generally be released by the 5th of the month.
We process rent credits on a rolling basis throughout the month. This means if your tenants submit multiple partial payments, rather than a lump sum, you won’t need to wait until the next month to receive your rent distribution.
The majority of the time, you won’t need to worry about this because your rent should exceed your expenses. During vacant unit turnovers or months with major capital expenditures (like replacing an HVAC system), your expenses may exceed your income. When that happens, you’ll get a notification to add an owner contribution through your portal. When you make an owner contribution, it will bring your account balance to zero and you’ll receive your income distribution once the balance is above zero (typically the following month).
You can view bills at any time in your portal, and can click into the bill to view more details such as the bill date, a description of the charge, the vendor associated with the bill, etc.
If you still have questions after reviewing the details, you may reach out to us at any time and we’ll take a closer look together.
You can reach your Account Manager (your single point of contact at Nomadic) via email at [email protected]. Any emails sent to that address will automatically get assigned to the correct person. Our Account Managers’ average response time as of April 2023 is 2.5 hours for all inquiries!
Net distributions keep your accounting clean and simple. Each month we’ll collect rent from the tenants, deduct any repair expenses for the previous month and any management/leasing fees for the current month, and credit the remaining net operating income to your account.
You’ll receive a statement via email each time a net distribution is processed, and can view all transaction details in your Propertyware owner portal.
Your portal includes some extremely useful features that help you understand your property’s financial performance at a new level, with real-time transparency into every transaction.
Scroll through the snapshots below for an overview of portal navigation! If you need more help or have specific questions about using the portal, you can reach out to your Account Manager any time for a screen share.
Your portal includes a ledger with all transactions. The ledger is populated with data in real-time as transactions flow through our accounting software. Much of this information is also available in the Reports area, as well as the Statements in your Documents library, but the ledger is the most comprehensive resource for diving into the details.
Please scroll through the sections below to get a better understanding of how to interpret the ledger.
You can use your owner portal to communicate with our team. Any messages you send through the portal will go straight to your Account Manager. When we reply, you’ll get an email notification and you’ll also see the message in your portal next time you log in.
Here’s an overview of using the communication platform:
Financial statements will be published to your portal on a monthly basis. The statements are found in your Documents library, and provide a historical record of all financial performance. The statements serve as a snapshot of financial performance over a given period, and are static documents (unlike Reports, the statements do not update/change in real-time).
Scroll down for more info about the Financial Statements in your Documents library:
Your portal includes a selection of extremely useful reports. Reports are available in the “Reports” section, and are distinct from the financial statements. Unlike financial statements which are static records, Reports are dynamic real-time records that will update with current data every time you view them.
Scroll down to learn more about Reports: