Propertyware Owner Portal Overview 1

Welcome to your Nomadic Client Portal!

Your client portal is now running on Propertyware, and offers a simpler and more transparent experience than ever before.

We’re excited to announce our transition to a new Propertyware Client Portal for all Nomadic clients in 2023.

This is the first of many software upgrades we’re rolling out this year. Through your new portal, you’ll get access to an incredible suite of tools to stay up to speed on all aspects of your properties. 

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Owner Portal Tutorials:

Propertyware Owner Portal Overview 2

Net Distributions

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Propertyware Owner Portal Overview 3

Navigating the Portal

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Propertyware Owner Portal Overview 4

Understanding the Ledger

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Propertyware Owner Portal Overview 5

Communication Tools

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Propertyware Owner Portal Overview 6

Financial Statements

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Propertyware Owner Portal Overview 7

Enhanced Reporting

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The new owner portal is our first major software rollout in 2023, but there are plenty more upgrades coming soon. Here's what's on our roadmap for 2023:

  • New Maintenance Tenant Portal: (Launched) Jan 2023
  • Net Distributions: (Launched) Jan 2023
  • New Owner Portal: (Launched) Jan 2023 
  • Single Point of Contact: (Launched) Feb 2023
  • New Tenant Screening App: (Launched) March 2023
  • New Inspection Platform: Q2 2023
  • Field Management Platform: Q2 2023
  • Serious Workflow Automations to Improve Service Speed: Q2 2023

Owner Portal FAQs

How can I access my owner portal?

You can access your owner portal 24/7 by logging into your account here. 

What if I forget my password?

If you forget your password, you can click the password reset button on the login screen. 

 

Upon initial portal activation, the signup link is only valid for 48 hours before it expires (as a security measure). If your activation link expires before you get a chance to sign in, just let us know and we’ll send you a new link. 

When will I receive my rent distributions?

Net distributions will typically take place within 1-3 business days after rent funds have cleared into our account. The settlement time depends on several factors, including your tenant’s payment method and which bank they are using. In most cases when tenants pay on time, you should receive your net distribution by the 10th of the month, if not sooner. The first batch of settled payments will generally be released by the 5th of the month.

How many times a month does Nomadic process distributions?

We process rent credits on a rolling basis throughout the month. This means if your tenants submit multiple partial payments, rather than a lump sum, you won’t need to wait until the next month to receive your rent distribution.

What if my expenses are higher than my income in a given month?

The majority of the time, you won’t need to worry about this because your rent should exceed your expenses. During vacant unit turnovers or months with major capital expenditures (like replacing an HVAC system), your expenses may exceed your income. When that happens, you’ll get a notification to add an owner contribution through your portal. When you make an owner contribution, it will bring your account balance to zero and you’ll receive your income distribution once the balance is above zero (typically the following month). 

What if I have questions about a bill in my portal?

You can view bills at any time in your portal, and can click into the bill to view more details such as the bill date, a description of the charge, the vendor associated with the bill, etc. 

 

If you still have questions after reviewing the details, you may reach out to us at any time and we’ll take a closer look together. 

How can I contact my Account Manager?

You can reach your Account Manager (your single point of contact at Nomadic) via email at [email protected]. Any emails sent to that address will automatically get assigned to the correct person. Our Account Managers’ average response time as of April 2023 is 2.5 hours for all inquiries! 

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How do net distributions work?

Net distributions keep your accounting clean and simple. Each month we’ll collect rent from the tenants, deduct any repair expenses for the previous month and any management/leasing fees for the current month, and credit the remaining net operating income to your account. 

Net Distribution

You’ll receive a statement via email each time a net distribution is processed, and can view all transaction details in your Propertyware owner portal.

Navigating the Propertyware Owner Portal

Your portal includes some extremely useful features that help you understand your property’s financial performance at a new level, with real-time transparency into every transaction.

Scroll through the snapshots below for an overview of portal navigation! If you need more help or have specific questions about using the portal, you can reach out to your Account Manager any time for a screen share. 

You can filter all info by date range or property:

PW Portal Filters

View a snapshot of income and expenses on your dashboard:

PW Owner Dashboard View

See every transaction in real-time on your ledger:

Owner Portal Ledger View

Statements and forms will be posted to your documents library:

Owner Portal Document Library

View a suite of real-time financial reports:

Portal Reports View

See a running list of all bills, and drill down for more detail:

Owner Portal Bills View

Under Bill Details, you'll find dates/descriptions/amounts and more:

Portal Bill Details

You can also communicate with your Account Manager through the portal:

Owner Portal Communication Tools

Understanding the Ledger

Your portal includes a ledger with all transactions. The ledger is populated with data in real-time as transactions flow through our accounting software. Much of this information is also available in the Reports area, as well as the Statements in your Documents library, but the ledger is the most comprehensive resource for diving into the details. 

Please scroll through the sections below to get a better understanding of how to interpret the ledger. 

By default, transactions are sorted chronologically:

Owner Ledger Dates
  • The date reflected in the lefthand column is the actual transaction date, not the “bill date”. This is the date the transaction was actually processed. 

If you have multiple properties with Nomadic, you'll see the address for each transaction in the "Location" column:

Ledger Property Column
  • You can filter the ledger to look at just one property, all properties, or specific sets of properties. 
  • If you only have one property with us, you’ll just see the ledger for that property. 

The Description column displays the transaction type:

Owner Ledger Description Column
  • BILL: this is an expense transaction, such as for repair costs or management fees.
  • CHARGE: this is a transaction  billed to the tenant, most typically a rent payment. 
  • NACHA EXPORT: this is a credit we processed to your distribution account. This type of transaction is how you get paid! 

The Amount column shows the dollar value of each transaction:

Owner Ledger Amount Column
  • Positive Amounts: if an amount is positive, it reflects a transaction that is payable to you. Typically, this will be a rent payment that we collected from your tenants. On occasion, a positive number could also signify a journal entry or credit adjustment. 
  • Negative Amounts:  if an amount is negative, this is a transaction that is either payable to Nomadic or is an amount that has already been paid to you. Typically this will be for repair costs or management/leasing fees. Owner draws (net distributions into your checking/savings account) also reflect as negative amounts, since they have already been paid to you. 

The Account Balance column shows a sum of positive/negative transactions at a given point in time:

Owner Ledger Account Balance Column
  • Account Balance should always equal zero after a net distribution has been processed. When the balance is zero, this means that all expenses have been paid and you’ve received the remainder as net operating income, leaving a balance of zero (meaning: no one is due any money, as all funds have been distributed appropriately). 

Portal Communication Tool

You can use your owner portal to communicate with our team. Any messages you send through the portal will go straight to your Account Manager. When we reply, you’ll get an email notification and you’ll also see the message in your portal next time you log in. 

Here’s an overview of using the communication platform:

Click "Communications" and navigate to "Conversations":

Commincation Dashboard Screenshot
  • The communications module will contain a record of all messages that you create through the portal. 

Click the "New Message" button and send your message:

Owner Portal New Message Screenshot

Responses will show up in the conversation ticket:

Portal Conversation Response Screenshot
  • You’ll get an email notification whenever you get a response, and you’ll also see the message in your portal next time you log in. 

You can reply in-line using the comment box:

Owner Portal Comment

Each conversation will be logged in its entirety:

Portal Conversation Snapshot

Financial Statements

Financial statements will be published to your portal on a monthly basis. The statements are found in your Documents library, and provide a historical record of all financial performance. The statements serve as a snapshot of financial performance over a given period, and are static documents (unlike Reports, the statements do not update/change in real-time). 

Scroll down for more info about the Financial Statements in your Documents library:

The Documents area contains monthly financial statements:

Owner Portal Documents
  • The statements in the Documents are are static documents. They are posted to the portal once a month to serve as a historical record of financial performance. 

Download a statement to see month and YTD financials:

Owner Portal Property Statement

You'll also find a month-over-month operating statement:

Month over Month Statement

Enhanced Reporting

Your portal includes a selection of extremely useful reports. Reports are available in the “Reports” section, and are distinct from the financial statements. Unlike financial statements which are static records, Reports are dynamic real-time records that will update with current data every time you view them. 

Scroll down to learn more about Reports:

Navigate to the "Reports" module in your portal:

Owner Portal Reports
  • Keep in mind, these reports are dynamic records. They will refresh to display current information every time you view them. 

Enhanced Rent Roll Report:

Enhanced Rent Roll Report
  • The Enhanced Rent Roll Report will show the rent amount, last payment date, move-in date, lease expiration date, and security deposit amount for each of your tenants. 
  • It will also show a portfolio summary with occupancy percentage, vacancy loss, and more!

Unit Comparison Report:

Unit Comparison Report
  • If you own multiple units (or buildings) with Nomadic, you’ll get access to the Unit Comparison Report. 
  • This report enables you to quickly compare financial performance between your units at a glance without toggling between individual reports. 

Income Statement Month-Over-Month:

Income Statement by Month Report
  • The Income Statement Detail – Monthly Report serves as a month-over-month record of portfolio performance. You’ll see itemized income and expense categories and can track monthly. This report will update with fresh data every time you view it.