Welcome, Nomadic Tenants

Nomadic is open Monday through Friday from 8:30am to 5:30pm. We also offer weekend support and 24/7 emergency service by phone via 202-223-9019. 

Nomadic uses an account management model, so every home has their own dedicated Account Manager at Nomadic. Your Account Manager handles all aspects of your tenancy, including coordinating maintenance requests, answering questions as they come up, facilitating contract administration and lease renewals, and anything else you may need throughout your lease. 

You can reach out to your dedicated Account Manager during business hours using this contact form or text message to 202-223-9019. 

Email is the most efficient means of communication for all parties, and you can reach your Account Manager using this contact form and they will reply the same business day. All emails sent to that address will automatically be assigned to your specific Account Manager. 

You can also reach your Account Manager by text message to 202-223-9019! 

Finally, you can also reach us by phone via 202-223-9019. Our call center will answer your call and assist with basic inquiries, and for inquiries outside of their scope, they’ll create a ticket for your Account Manager to call you back promptly. 

You can reach us by phone at 202-223-9019. 

Our inbound calls are handled by a highly-regarded industry call center, to ensure swift handling and minimal hold times. The call center can answer basic general questions for you, and for more specific questions, they’ll create a ticket for your Account Manager to follow up. 

Our call center is available 24/7 and on average they answer calls within 20 seconds! We want to avoid long hold times for our tenants, so we partnered with the best call center in the industry. 

The call center can answer basic questions about your lease and Nomadic processes, but for more complex questions, they will take a message and your Account Manager will reach out to you as quickly as possible. 

If you have an emergency maintenance request outside of business hours, they will transfer your call to our emergency maintenance call center, who can create a work order and dispatch a vendor on the spot. 

Absolutely! You can text your Account Manager at 202-223-9019 and all text messages will be assigned to them automatically in our CRM and synced up alongside all other communications about your lease. 

Not a problem! If you forget your Account Manager, or if your Account Manager ever changes during your tenancy, contact us using this contact form and your Account Manager will respond promptly! You can also reach out via text message to 202-223-9019 and your Account Manager will respond. 

You can pay rent online through your Propertyware Tenant Portal. 

Through your Propertyware portal, you can pay rent via e-check or credit card. You can also set your rent on autopilot by activating auto-payment in your portal. 

Alternatively, if you do not have access to a bank account or credit card, you can print a RentMoney voucher through your Propertware portal and use it to pay your rent in cash at participating 3rd party locations. 

Nomadic Tenants can access their Propertyware Tenant Portal through this link: Propertyware Tenant Portal Login

Your Propertyware portal will be activated prior to your move-in. If you need help accessing your tenant portal, please reach out to your Account Manager using this contact form

If you cannot access your Propertyware account, click “Forgot Password” on the login screen and enter your information as prompted. Please note: you will need to enter the same name and email that was associated with your account. 

If you are in your account and would simply like to change your password for security reasons: click your name on the top right of the screen, and then click “Change Password” in the menu.

Unless your lease explicitly states otherwise, rent is due on the 1st day of each month. 

We handle maintenance requests through a platform called Property Meld. Login to your Property Meld portal by clicking here. 

Your work order will be assigned to a vendor and you’ll receive several repair time slots to choose from. You will receive updates through the chat in Property Meld throughout the repair process. 

Repair timelines will ultimately depend on the type of repair in question. The majority of minor cosmetic repairs are typically completed within 48 hours. For more complex repair jobs, such as sourcing a specific component for an HVAC system, the timeline will depend on the availability of parts. 

Your Account Manager will review your repair request the same business day it is submitted, and will promptly assign the right vendor for the job. You will receive updates proactively throughout the process.

We offer 24/7 emergency maintenance service by phone. If you have a repair emergency or safety issue outside of normal business hours, please call 202-223-9019. Our call center will gather some basic information from you, and then will transfer your call to our after-hours maintenance hotline. For qualifying emergencies, our emergency maintenance call center will dispatch a vendor in real-time to get the issue resolved swiftly and safely, even in the middle of the night. 

Start by pressing the reset button on the bottom of the disposal unit — this often resolves the issue. If the unit still doesn’t work, use an Allen wrench in the socket underneath the unit to manually rotate the blades and free up any jams. Disposals can sometimes seize up if they haven’t been used in a while.

If the unit isn’t turning on at all, check for any tripped GFCI outlets (usually located near the sink) or a tripped breaker in your electrical panel.

If none of these steps resolve the issue, please submit a maintenance request through your tenant portal.

Note: If the problem is caused by misuse or neglect — even if accidental — repair or replacement costs may be your responsibility, per the lease agreement.

First, check that your HVAC filter has been changed recently. Per your lease agreement, filters must be replaced at least once every three months. A clogged or dirty filter is one of the most common causes of AC issues and can lead to system failure.

If your AC is running but not cooling, it may be iced over. In that case, turn the system off completely to allow it to defrost — this is necessary before a technician can properly diagnose or service the unit.

Once you’ve taken these steps, submit a maintenance request through your tenant portal if the issue persists.

Near the end of your lease, you will receive a renewal offer via email. The renewal offer will typically provide you two options: a 12-month rate and a month-to-month rate, with the MTM rate being higher than the 12-month rate. You can pick the option that best meets your needs, we’ll get a renewal addendum signed, and then you’ll start another great year as a Nomadic Tenant!  

If you opt to move out at the end of your lease, we’ll coordinate a preliminary inspection at your convenience, so we can get a head start on repair quotes prior to move-out, to avoid any delays in getting your security deposit returned to you. 

The deadline for returning security deposits is 45 days after move-out. We aim to beat that deadline whenever possible, and our internal company goal is 20 days. The exact timing depends on the condition of your property upon move-out, sourcing quotes from repair vendors, and obtaining approval from the property owner. 

Yes, your security deposit is held in an interest-bearing escrow account at United Bank. The interest rate is set by the bank and will fluctuate over time depending on the current interest rate set by the bank. Security deposits earn simple interest compounded monthly. 

Subletting is allowed in some cases but requires written approval from the landlord and must comply with any HOA bylaws or building rules, if applicable.

If approved, the subtenant must submit an online application and pass a standard credit and background check. Once approved, the original tenant remains fully responsible for the lease — including rent payments, damages, and any lease violations. Rent will continue to be paid from the primary tenant’s account, not the subtenant’s.

Please note: Nomadic does not provide sublet agreements, so the terms between the tenant and subtenant must be arranged independently.

Yes — renters insurance is required as part of your lease agreement. It protects your personal belongings in case of events like theft, fire, or water damage, and it typically includes liability coverage in case someone is injured in the home.

You’ll need to maintain active coverage throughout your tenancy and may be asked to provide proof of insurance at move-in and upon renewal. Policies are generally affordable and can often be bundled with auto insurance for a discount.

Not only is it a lease requirement — it’s also a smart way to protect yourself financially. 

You can choose whichever renters insurance agency you prefer. Nomadic recommends Lemonade for renters insurance as a simple, cost-effective option. 

Getting renters insurance is quick and easy — most policies can be purchased online in just a few minutes.

Nomadic recommends Lemonade for its affordable rates, simple sign-up process, and streamlined digital experience. Lemonade plans start at just $5 per month and a policy can be activated in just 90 seconds completely online.

However, you’re free to choose any licensed insurance provider that meets the coverage requirements outlined in your lease.

When purchasing a renters insurance policy, make sure it includes:

• Personal property coverage

• Liability protection

• Loss of use coverage (strongly recommended)

Once you’ve secured a policy, be sure to upload proof of coverage through your tenant portal or send it to our team before move-in.

Renters insurance offers important protection for you and your belongings, much like car insurance, homeowners insurance, or health insurance. It provides peace of mind and is a financial backstop in the event of major damage or loss. 

Key benefits of renters insurance include:

• Personal Property Coverage – Protects your belongings (like furniture, electronics, and clothing) from covered events such as theft, fire, or water damage.

• Liability Coverage – Covers you if someone is injured in your home or if you accidentally damage someone else’s property (e.g., a leak affecting a neighbor).

• Loss of Use – Helps pay for temporary housing if your rental becomes uninhabitable due to a covered incident.

• Affordability – Most policies cost $10–$20/month and can often be bundled with auto insurance for savings.

It’s a simple, low-cost way to gain peace of mind and financial protection — and it’s required by your lease.

Absolutely! Nomadic offers full-service real estate sales support through our affiliated brokerage, Explore. Whether you’re a first-time buyer or seasoned homeowner looking to upgrade or an investor looking to expand your portfolio, we can help you navigate the entire purchase process — from financing and home search to negotiation and closing.

As a thank-you for renting with us, tenants who use Explore to buy a home are eligible for a commission rebate at closing, which can help offset closing costs or moving expenses.

If you’re thinking about buying, reach out to our team using this contact form — we’d be happy to connect you with a licensed agent and walk you through the next steps.

Pet approval is determined by the individual landlord, not by Nomadic directly. Many of our properties do allow pets on a case-by-case basis, typically with a one-time $500 pet fee.

If you’re considering getting a pet, please reach out to your Account Manager and send us some info on your situation, and we’ll run it by your landlord and also confirm with your HOA, if applicable.

Some properties may have breed, size, or quantity restrictions based on owner preferences or HOA rules.