Nomadic Tenant Resource Center

EMERGENCY SERVICES

(202) 223-9019

We provide 24/7 support for emergency services involving the following criteria:         

  • No heat with temperatures below 40 degrees         
  • No electricity
  • No running water
  • No functional toilet/shower
  • Water leak of significant volume
  • Fire/Theft or any event involving police/fire department.

WORK ORDERS

(Non-Emergency)

  • For any non-emergency work requests, use the link below to get in touch.

SUBMIT WORK ORDER

RENT

We collect rent online through Propertyware. Please visit your Propertyware Tenant Portal to update payment methods, schedule recurring payments, or check your ledger. 

Log into Propertyware

UPKEEP

  • All Tenants are responsible for: changing HVAC filters, light bulbs, cleaning gutters, yard work as needed, and performing professional cleaning at Move-Out

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Frequently Asked Questions

It's one of the safest methods of transferring rent! Direct Deposit is an Automated Clearing House transaction that has been proven safe and confidential. Unlike checks (an industry that suffers from 4.3 billion on fraudulent activity annually) a Direct Deposit payment can never get lost or forgotten, is never handled by multiple people and is secure, convenient and fast. 

Make sure the filter has been changed. As per the lease, the HVAC filters need to be changed out every quarter at a minimum and failure to do so can lead to system malfunctions. Also, turn your system off if it’s not cooling as it’s possible it has iced up and it will need to defrost in order for a technician to service it.

First, hit the reset button on the bottom of the unit and use an Allen wrench to spin the blades (via a notch on the bottom as well). Sometimes if the disposal hasn’t been used for some time it can seize up this way. If it does not turn on at all, make sure there are no tripped GFCI outlets or breakers. Finally, if none of these solutions work, submit a work order online. Please note that if the disposal is not working due to misuse or neglect (even if accidental), the cost for any repair or replacement will be a tenant responsibility.

There is nothing written in the lease outlining breaking a lease as it’s essentially breaking a contract. When one party wants to alter the terms of the contract, the other needs to give conditions for this to happen. Typically, tenant(s) are rent responsible until new tenants physically move into the home and must pay a lease break fee that is calculated based on the number of months left on the lease (assuming this is a 12 month lease, that amount should be under one month’s rent). Please note that this is a typical scenario and a landlord may request different conditions/terms for a lease break to proceed, if they allow it at all.

If you want to sublet your lease, this must be approved by a landlord first AND there must be no restrictions outlined in the HOA bylaws or building rules, if applicable. Once a sublet scenario is green-lighted, the sublet must apply online and go through a background and credit check. Once the application has been approved, that is it, meaning that rent will still come out of the primary tenant’s account and that tenant is still tied to the lease in the event of damage or non-payment of rent. Nomadic does not have sublet agreements on hand so that will need to be arranged between the renter and sublet directly.

First, you will need to check with your property manager to see if the owner is willing to allow pets onto the lease and, if applicable, with your building to ensure there are no restrictions on what kinds of pets you are able to have. If both check out, you will need to fill out a pet addendum along with paying a deposit and/or fee for having that pet. Typically, pet deposits are refundable at the end of the lease and usually range between $300.00 and $500.00, however a landlord has the ultimate say in terms of amounts for the deposits/fees.

Find Out Why Our Clients Love Us

If this is your first time leasing your property or you’ve had a bad experience with other property managers, get in touch to schedule an initial consultation with us today. We will walk you through a personalized market analysis of your home and give you our professional recommendations of services needed. As always, our initial consults are always free, and in person. Reach out and get started today!

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Enhanced Reporting

Your portal includes a selection of extremely useful reports. Reports are available in the “Reports” section, and are distinct from the financial statements. Unlike financial statements which are static records, Reports are dynamic real-time records that will update with current data every time you view them. 

Scroll down to learn more about Reports:

Navigate to the "Reports" module in your portal:

Owner Portal Reports
  • Keep in mind, these reports are dynamic records. They will refresh to display current information every time you view them. 

Enhanced Rent Roll Report:

Enhanced Rent Roll Report
  • The Enhanced Rent Roll Report will show the rent amount, last payment date, move-in date, lease expiration date, and security deposit amount for each of your tenants. 
  • It will also show a portfolio summary with occupancy percentage, vacancy loss, and more!

Unit Comparison Report:

Unit Comparison Report
  • If you own multiple units (or buildings) with Nomadic, you’ll get access to the Unit Comparison Report. 
  • This report enables you to quickly compare financial performance between your units at a glance without toggling between individual reports. 

Income Statement Month-Over-Month:

Income Statement by Month Report
  • The Income Statement Detail – Monthly Report serves as a month-over-month record of portfolio performance. You’ll see itemized income and expense categories and can track monthly. This report will update with fresh data every time you view it. 

Financial Statements

Financial statements will be published to your portal on a monthly basis. The statements are found in your Documents library, and provide a historical record of all financial performance. The statements serve as a snapshot of financial performance over a given period, and are static documents (unlike Reports, the statements do not update/change in real-time). 

Scroll down for more info about the Financial Statements in your Documents library:

The Documents area contains monthly financial statements:

Owner Portal Documents
  • The statements in the Documents are are static documents. They are posted to the portal once a month to serve as a historical record of financial performance. 

Download a statement to see month and YTD financials:

Owner Portal Property Statement

You'll also find a month-over-month operating statement:

Month over Month Statement

Portal Communication Tool

You can use your owner portal to communicate with our team. Any messages you send through the portal will go straight to your Account Manager. When we reply, you’ll get an email notification and you’ll also see the message in your portal next time you log in. 

Here’s an overview of using the communication platform:

Click "Communications" and navigate to "Conversations":

Commincation Dashboard Screenshot
  • The communications module will contain a record of all messages that you create through the portal. 

Click the "New Message" button and send your message:

Owner Portal New Message Screenshot

Responses will show up in the conversation ticket:

Portal Conversation Response Screenshot
  • You’ll get an email notification whenever you get a response, and you’ll also see the message in your portal next time you log in. 

You can reply in-line using the comment box:

Owner Portal Comment

Each conversation will be logged in its entirety:

Portal Conversation Snapshot

Understanding the Ledger

Your portal includes a ledger with all transactions. The ledger is populated with data in real-time as transactions flow through our accounting software. Much of this information is also available in the Reports area, as well as the Statements in your Documents library, but the ledger is the most comprehensive resource for diving into the details. 

Please scroll through the sections below to get a better understanding of how to interpret the ledger. 

By default, transactions are sorted chronologically:

Owner Ledger Dates
  • The date reflected in the lefthand column is the actual transaction date, not the “bill date”. This is the date the transaction was actually processed. 

If you have multiple properties with Nomadic, you'll see the address for each transaction in the "Location" column:

Ledger Property Column
  • You can filter the ledger to look at just one property, all properties, or specific sets of properties. 
  • If you only have one property with us, you’ll just see the ledger for that property. 

The Description column displays the transaction type:

Owner Ledger Description Column
  • BILL: this is an expense transaction, such as for repair costs or management fees.
  • CHARGE: this is a transaction  billed to the tenant, most typically a rent payment. 
  • NACHA EXPORT: this is a credit we processed to your distribution account. This type of transaction is how you get paid! 

The Amount column shows the dollar value of each transaction:

Owner Ledger Amount Column
  • Positive Amounts: if an amount is positive, it reflects a transaction that is payable to you. Typically, this will be a rent payment that we collected from your tenants. On occasion, a positive number could also signify a journal entry or credit adjustment. 
  • Negative Amounts:  if an amount is negative, this is a transaction that is either payable to Nomadic or is an amount that has already been paid to you. Typically this will be for repair costs or management/leasing fees. Owner draws (net distributions into your checking/savings account) also reflect as negative amounts, since they have already been paid to you. 

The Account Balance column shows a sum of positive/negative transactions at a given point in time:

Owner Ledger Account Balance Column
  • Account Balance should always equal zero after a net distribution has been processed. When the balance is zero, this means that all expenses have been paid and you’ve received the remainder as net operating income, leaving a balance of zero (meaning: no one is due any money, as all funds have been distributed appropriately). 

Navigating the Propertyware Owner Portal

Your portal includes some extremely useful features that help you understand your property’s financial performance at a new level, with real-time transparency into every transaction.

Scroll through the snapshots below for an overview of portal navigation! If you need more help or have specific questions about using the portal, you can reach out to your Account Manager any time for a screen share. 

You can filter all info by date range or property:

PW Portal Filters

View a snapshot of income and expenses on your dashboard:

PW Owner Dashboard View

See every transaction in real-time on your ledger:

Owner Portal Ledger View

Statements and forms will be posted to your documents library:

Owner Portal Document Library

View a suite of real-time financial reports:

Portal Reports View

See a running list of all bills, and drill down for more detail:

Owner Portal Bills View

Under Bill Details, you'll find dates/descriptions/amounts and more:

Portal Bill Details

You can also communicate with your Account Manager through the portal:

Owner Portal Communication Tools

How do net distributions work?

Net distributions keep your accounting clean and simple. Each month we’ll collect rent from the tenants, deduct any repair expenses for the previous month and any management/leasing fees for the current month, and credit the remaining net operating income to your account. 

Net Distribution

You’ll receive a statement via email each time a net distribution is processed, and can view all transaction details in your Propertyware owner portal.