Our Account Managers are available Monday-Friday from 8:30am-5:30pm EST. Our Leasing Team conducts showings 7 days per week from 10am-7pm EST. Additionally, we employ a customer service representative on Saturdays and Sundays to help with emergencies and urgent inquiries. Finally, our call center operates 24/7.

You can access your owner portal 24/7 by logging into your account here.

Net distributions will typically take place within 1-3 business days after rent funds have cleared into our account. The settlement time depends on several factors, including your tenant’s payment method and which bank they are using. In most cases when tenants pay on time, you should receive your net distribution by the 10th of the month, if not sooner. The first batch of settled payments will generally be released by the 5th of the month. We process owner distributions on Tuesday and Thursday every week of the year. 

We process owner distributions on Tuesday and Thursday every week of the year. This means if your tenants submit multiple partial payments, rather than a lump sum, you won’t need to wait until the next month to receive your rent distribution.

The majority of the time, you won’t need to worry about this because your rent should exceed your expenses. During vacant unit turnovers or months with major capital expenditures (like replacing an HVAC system), your expenses may exceed your income. When that happens, you’ll get a notification to add an owner contribution through your portal. When you make an owner contribution, it will bring your account balance to zero and you’ll receive your income distribution once the balance is above zero (typically the following month).

You can view bills at any time in your portal, and can click into the bill to view more details such as the bill date, a description of the charge, the vendor associated with the bill, etc.

If you still have questions after reviewing the details, you may reach out to us at any time and we’ll take a closer look together. 

During business hours, our median response time via email is 41 minutes across all emails to Nomadic. We’ve optimized our communication system for true omni-channel communication with our clients, so your Account Manager will have efficient access to your full conversation history across email, phone, and text, enabling them to provide faster and more helpful responses.

Our call center is operating 24/7. They are integrated with our software and are able to take the following actions for our clients: scheduling tours, scheduling work orders and dispatching maintenance vendors, booking meetings, and taking messages for our Account Management Team. 

Yes, your Account Manager is reachable via text message (SMS) to 202-223-9019. Your text messages will be automatically routed to your dedicated Account Manager and will sync up in our communication system alongside the rest of your communication history and crucial context about your property or portfolio. 

Property owners will receive automatic emails (and text messages, with opt-in) whenever maintenance requests are created or updated. You’ll also receive maintenance updates via chat by your Account Manager throughout the work order process.  

You can (and will) certainly approve maintenance work at your property. Here’s how it works: you will establish a “Work Order Authorization Amount” and any non-emergency work orders above that threshold will require your approval before we can proceed; any work orders below that threshold will be handled immediately without needing to wait for approval. This approach allows us to find a balance between speed and owner-involvement, and you can set that threshold to your own comfort level. We want our clients to be involved in crucial maintenance decisions that impact the safety, value, performance, and aesthetics of their investment property, but we also encourage our clients to trust Nomadic’s expertise and allow us a sufficient threshold to handle repairs instantly to keep tenants happy and ensure your property is receiving the care it deserves. You can always adjust your maintenance threshold down the road, and we hope to earn your confidence to successfully operate your property with your best interests in mind. 

Our emergency maintenance criteria is based on housing code in the jurisdictions in which we operate. We handle emergency maintenance dispatch 24/7, to make sure your property and your tenants are always protected. In the event of an emergency, we will dispatch a vendor immediately (even in the middle of the night) to take minimum action required to prevent property damage or health/safety risks.

The following scenarios qualify as emergency maintenance:

• No heat with temperature below 40 degrees
• No electricity 
• No running water 
• No functioning toilet or shower in the home
• Water intrusion or leak of significant volume
• Fire/theft or any police/fire department involvement
• Security compromised permitting unauthorized entry

For emergent work orders that meet the criteria above, we will send a repair person immediately (even at 2am). For the safety of your property and your tenants, and to ensure housing safety compliance, speed is critical and we cannot wait for quote approval under such conditions. 

Before move-out, we will complete a preliminary inspection of the entire home, to understand the scope of the turnover work needed and get a head start on obtaining quotes–this typically happens 10 days prior to the lease expiration date. After the tenants move out, we will complete another full move-out inspection to document any issues that may have been obscured by furnishings in our preliminary inspection. We will determine which repairs are normal wear and tear (for which the owner is responsibility for payment) versus beyond normal wear and tear (for which the repair costs may be deducted from the tenant’s security deposit). We’ll send our inspection report out to vendors for quotes and you can expect to receive a fully detailed inspection report with quotes alongside each repair item within 2-5 business days after the move-out. Once you approve the quotes, we’ll schedule the vendor(s) to complete the approved scope of turnover work, and then will schedule a deep cleaning immediately after completion of the repairs. Any tenant-responsibility items from the repair scope will be deducted from the tenant’s security deposit. The security deposit will be released within 45 days after the lease expiration date. 

No, we do not sign lease agreements or other official documents on your behalf. As the property owner, you are the Housing Provider, and you make the final decision on the majority of decisions related to your property. 

We generally collect a security deposit equal to one month’s rent. That is the industry standard and is the maximum amount legally collectible in the majority of the jurisdictions in which we operate.

We collect a security deposit equal to one month’s rent before move-in. The security deposit is held in our escrow account earning interest. At the time of move-out, we will release the security deposit to the tenant, less any deductions for eligible repair costs beyond normal wear and tear. 

Rent pricing strategy is one of the most important and impactful parts of the profitability equation for landlords. We’re here to help you get it right. To determine rent pricing for your property, we use the following sources:

• Publicly available rental comps (from platforms like Zillow/Apartments.com/etc)
• Industry-professional-only comps from BrightMLS
• Third party market reports for your neighborhood
• Our vast store of private market data gathered over 2 decades in business. We’ve mined data on thousands of rental properties in our portfolio, and we use data visualization tools to determine rent trends, vacancy rates, price sensitivity, demand levels, conversion ratios, and more. We’re able to drill down in this data very acutely to run an analysis for your property type, size, location, and time of year. 

All of our clients get a dedicated single point of contact, your Account Manager. To simplify things, all communications flow to the same place regardless of who your Account Manager is. Any emails, calls, or text messages will create a ticket that is automatically assigned to your Account Manager. Simply send an email using this contact form or a text message to 202-223-9019 and your Account Manager will respond promptly and re-introduce themselves.